Disaster Recovery Plan

Overview

Our disaster recovery plan covers the hardware, software and data critical for eCenica to restart operations in the unlikely event of a natural or human-caused disaster.

The Plan

• In any such disaster affecting the main operational server(s) or services the Technical Director is immediately notified of the disaster and will proceed to closely monitor the event, notifying personnel as required to assist in damage assessment.
• An assessment of the damage is made to determine the estimated length of the outage. If the outage is estimated to be less than twelve hours then normal procedures will be applied to restore the affected service(s) to full operational status. If the outage is estimated at longer than twelve hours, then the Managing Director is notified of the event and the plan then enters the backup stage.
• In the event of a prolonged and total outage of more than twenty-four hours, critical service(s) are resumed first from an initial backup server. The backup server will support all critical service(s), possibly in a degraded state, until the affected server(s) can be brought back online.
• In the event that the affected server(s) cannot be restored to fully operational status due to catastrophic damage then alternate equipment will be accrued and installed to restore full service.
• If loss of critical data deemed necessary to provide a full service, as set out in the eCenica Terms & Conditions, has occurred due to the disaster then off-site backups will be restored within seventy-two hours after the affected server(s) have become fully operational.
• The primary method of communication to customers in the event of a disaster affecting the service will be through the Service Status page on our site. Customers will be informed of disaster event and subsequent recovery stages via periodic announcements.
• Once full recovery has been completed, an internal investigation into the cause and impact of the disaster will be undertaken. The report will contain an appraisal of our response to the Disaster and any steps that can be made to reduce the impact of any similar disasters in the future.
  

Critical Services

eCenica Website & MyeCenica customer communication portal

• DNS service
• E-mail service, including:
  • SMTP
  • POP3
  • IMAP
  • Webmail
  • Mail Transfer Agent (MTA)
  • Postoffice Connector (POC)
• Hosting service, including:
  
  • WWW
  • FTP
  • MySQL
  • ODBC
  • SSL
  • Urchin Statistics
  • Hosting Control Panel

Critical Data

Data deemed critical to provide service set out in our Terms & Conditions:

• Domain settings
• Post office configurations
• Mailbox login information
  
• Website (www) configurations
  
• SSL certificate data
  
• Global server configurations
  
• Spam dictionaries
  

Considerations for eCenica Members

• The responsibility of your data stored and served by any eCenica service remains your sole responsibility and property at all times.
• We advise all members to maintain their own Disaster Recovery Plan and to take periodic backups of their own data.
• Please read our Backup Policy for details.