Refund Policy

You have a right under European Union Distance Selling legislation to cancel your order within a defined "cooling off" period of 7 working days. The nature of our products and services modifies these rights as follows:

Domain names are viewed as "goods made to the consumer's specification or clearly personalised" since they reflect your choice of name and so cannot be resold if rejected. As a result the right to cancel terminates once the name has been registered.

If a service such as web hosting or email hosting commences before the end of the 7 day cooling off period the right to cancel is lost once the service has commenced. If you wish to take advantage of the 7 day cancellation period, please indicate this at time of ordering and we will not commence the service until 7 days after your order has been received.

eCenica Limited reserves the right to cancel any service at any time. In this event you will be entitled to a pro rata refund based upon the remaining period of service.

You can cancel your eCenica service(s) at any time. Any incentives offered to you when opening the service will also be cancelled. You may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

There is no refund for domain name registration fees, e-mail plans, setup fees, account upgrades or promotional offers.

If you contravene eCenica Limited's terms of service, a refund will not be issued in the event of a cancellation.

Further reading:

30 day moneyback guarantee
Terms & Conditions
Distance Selling Regulations & Ecommerce - DTI